Refund & Returns Policy
How quickly can I return an item?
As long as the product is unopened and still in its original condition and packaging you can return within 7 calendar days from the date of receipt. Please contact us at +971 4 3477761 within 2-3 days.
How long does it take for the whole return and exchange process to be completed?
We usually collect items within 24-48 hours from the date of your feedback. The delivery of replacement usually takes 2-3 working days from when we have received and evaluated the product.
What delivery destinations does Little Tikes return policy apply to?
Our return policy is applicable to items delivered within the UAE only. We are unable to process a return for items shipped to any other destination.
What if I receive an item with manufacturing defect?
If you have a complaint about your product or think it might have a defect, is damaged or has missing parts, please contact us at +971 4 3477761 within 7 calendar days so we can start investigating the problem. Please send us pictures or video of the item showing the fault or damaged part.
We will arrange a courier pick up from your location. You must repack the item in the same original box it was delivered in and all the parts, labels, packaging and manual must be intact. Upon receipt, it will be submitted for the routine evaluation and testing.
If the item is confirmed to have a manufacturing defect by our product experts and technical team, we will repair it or issue a replacement. If the item has a missing part, we will provide what’s missing.
If it’s already more than 7 calendar days from the date of delivery, we will repair the item.
Should you decide that you do not want a replacement and the return request was received within 7 calendar days from the date of receipt, we can issue a voucher valid for 6 months from the issue date. If you paid COD (Cash on Delivery), you will be given a refund in the form of little tikes voucher.
If the item is working and is proven to be not faulty or damaged or requires proper configuration or assembly we will return the item back to you.
Products we can’t process for return are listed below:
- Products with extended delivery time
- Items on sale
- Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
- Damaged items due to misuse, even if they are still under warranty period
- Items that have been assembled, used, altered or installed, unless defective
Further exceptions are mentioned along with the product description.